In a community as diverse as UBC’s, conflict is bound to arise in the pursuit of innovation, collaboration, and inclusion. If you find yourself engaged in inter-personal, group or unit-based conflict, our conflict engagement team has expertise to help you.
How We Can Help
At UBC, conflict engagement is defined as any process designed to address conflict with another party, and may include: conflict resolution, conflict management, conflict intervention, conflict investigation, conflict exploration, and/or conflict transformation. Our approach to conflict engagement is guided by our conflict engagement framework.
- supports navigation and resolution of inter-personal conflicts between UBC community members;
- facilitates contentious group conversations within academic and non-academics units;
- builds capacity for having difficult conversations and building a healthy culture of conflict engagement.
Conflict is generally defined as a real or perceived incompatibility between different perspectives, opinions, objectives, interests, or desires of two or more parties. Sometimes these differences are experienced as a threat to something one or more parties care deeply about, which elicits emotional responses such as anxiety, anger, hurt, indignation, irritation, fear and a sense of injustice.
Conflict can bring into light ways that we fail to understand each other, or systemic and structural barriers to inclusion we have not yet successfully addressed. If we know how to work with these conflicts, they can become the doorway to deeper understanding and more strategic actions towards living and working with others in equitable ways.
If you are engaged in conflict and need support, get in touch by submitting a request for a consultation related to conflict engagement.
Our services are fully operational. Appointments are now provided virtually using Zoom.
Hours of Operation
Monday – Friday
8:30 am – 4:30 pm
Our Commitments to You
We consider all personal information, as well as reasons for reaching out to our office, confidential. If disclosure of information is necessary in order to respond to a request, we work closely with the discloser(s) to determine the most productive way of sharing information. In exceptional circumstances, where required by law or where there is risk of significant harm to anyone’s health or safety, we may refer the matter to appropriate parties within UBC and/or notify third parties, such as the police or child protection authorities.
Our office maintains an impartial approach. Simply put, this means that we avoid taking sides or advocating for one opinion or perspective in a given conflict scenario. Rather, we strive to explore the differing perspectives at play, and their intersections, in service of greater understanding on all sides. We do, at the same time, maintain throughout all our work a strong commitment to the values of equity, diversity, and inclusivity, as well as the policies and procedures that exemplify those and other core ethical values of the university.
We do everything we can to make our services accessible. Those with accessibility needs are encouraged to let us know in advance of a meeting to arrange to accommodate their needs. If English is not your preferred language, please request a translator or bring someone who can translate for you to any meetings with us.